Politique de confidentialité

Date de la dernière mise à jour
14 septembre 2023

À la Clinique visuelle Francine Jarry Inc., nous nous engageons à protéger la confidentialité et la sécurité des renseignements personnels ainsi qu’au respect de la vie privée de nos patients.Voici comment nous recueillons, partageons, utilisons et protégeons vos renseignements personnels conformément aux lois et réglementations applicables.

Avis de constitution du dossier

La Clinique visuelle Francine Jarry Inc. constitue un dossier optométrique dans lequel sont versés les renseignements vous concernant dans le but de vous identifier ainsi qu’à communiquer avec vous par courriel, par téléphone ou par la poste. Sauf exceptions prévues à la loi, seuls les employés, les fournisseurs de services et toute autre personne que vous aurez autorisée y auront accès lorsque requis pour l’exercice de leurs fonctions.

Informations que nous recueillons

Nous recueillons seulement les renseignements personnels nécessaires afin de fournir des services optométriques. Ces informations peuvent inclure, sans se limiter :

• Votre nom et prénom, votre adresse postale, votre adresse courriel et votre numéro de téléphone (résidence, travail, cellulaire);
• Votre date de naissance, votre numéro d’assurance maladie, votre numéro de solidarité sociale;
• Des informations sur l’assurance privée de soins visuels telles que votre numéro de police et les autres informations nécessaires à la réclamation;
• Des informations sur votre santé telles que vos antécédents médicaux, vos médicaments actuels et vos allergies;
• Des informations biométriques telles que les photographies et les imageries oculaires.

Comment nous utilisons vos informations

Vos renseignements personnels recueillis dans votre dossier optométrique nous permettent de:

• Faciliter la prise de rendez-vous;
• Effectuer des examens et des traitements optométriques;
• Commander et fournir des produits ophtalmiques;
• Maintenir et mettre à jour votre dossier optométrique;
• Gérer votre compte patient;
• Vous contacter par téléphone ou courriel pour des suivis et des rappels d’examen;
• Vous référer à un autre professionnel
• Traiter les paiements et les réclamations de votre assurance.

Nous pouvons également utiliser vos informations pour améliorer nos services optométriques et pour nous conformer aux exigences légales et réglementaires. Nous ne recueillons que les renseignements personnels nécessaires aux fins identifiées dans la présente politique. Les renseignements personnels ne sont et ne seront pas utilisés ou divulgués à des fins autres que celles pour lesquelles elles ont été recueillies, sauf avec le consentement de la personne concernée ou si la loi l’exige. Les renseignements personnels ne sont conservés que le temps nécessaire à la réalisation de ces fins. Donc, selon l’Ordre des optométristes du Québec (OOQ), l’article 2.04 du Règlement sur la tenue du dossier optométrique prévoit que l’optométriste doit conserver chaque dossier patient papier pendant une durée d’au moins cinq (5) ans à compter de la date du dernier service rendu.

Nos méthodes de collecte

Les renseignements personnels seront recueillis au moyen d’une combinaison de formulaires en ligne et sur papier, d’entrevues téléphoniques ou en personne et de toute communication avec le personnel de la Clinique visuelle Francine Jarry inc.

Le partage d’information

Nous ne partagerons pas vos renseignements personnels avec des tiers sauf si cela est nécessaire pour la prestation de services oculaires, avec un autre optométriste, un ophtalmologiste ou autre professionnel pour vos soins visuels ou avec votre compagnie d’assurance pour le traitement des réclamations. La Clinique visuelle Francine Jarry inc. s’engage à ne pas donner, vendre ou louer vos informations personnelles à des tiers.

Vos informations ne seront partagées qu’avec votre consentement ou lorsque la loi l’exige.

La localisation de vos informations

Les renseignements personnels sont conservés ou traités ici, à la Clinique visuelle Francine Jarry inc., sur nos serveurs et disques durs externes. Certaines de ces données peuvent être traitées par des tiers à l’extérieur du Québec. Si tel est le cas, la Clinique visuelle Francine Jarry Inc. prend les mesures raisonnables pour s’assurer de la protection de vos données avec le tiers en question.

La sécurité des informations

Nous nous engageons à maintenir un haut degré de confidentialité et de sécurité en prenant des mesures raisonnables pour protéger vos renseignements personnels contre tout accès, utilisation ou divulgation non autorisés. Malgré cela, aucun mécanisme de sécurité ne peut garantir une protection parfaite et il existera toujours un certain risque résiduel. Notre bureau utilise des systèmes de dossiers sécurisés, des accès et des protections physiques pour protéger vos informations, le tout conformément aux lois et réglementations en vigueur. Aussi, lorsque nous détruisons les dossiers papier, nous déchiqueter les informations et les disposons de façon sécuritaire. De plus, nous utilisons des cookies pour créer l’expérience de site web la plus sécurisée et la plus efficace pour nos clients

Vos droits

Vous disposez d’un droit d’accès, de modification ou de suppression de vos informations personnelles. Vous pouvez retirer votre consentement à la collecte et à l’utilisation de vos renseignements personnels à tout moment. Cependant, cela pourrait empêcher la Clinique visuelle Francine Jarry Inc. à vous prodiguer des services optométriques adéquats. Vous avez tous les droits conformes aux exigences légales et réglementaires, en accord avec la conservation des dossiers exigée par l’Ordre des optométristes du Québec (OOQ). Si vous voulez exercer ces droits, veuillez faire parvenir une demande écrite au Dre Karine Dufour, optométriste propriétaire-associée à l’adresse ci-dessous.

Clinique visuelle Francine Jarry Inc.
3858, boul. Notre-Dame
Laval, Québec
H7V 1R9

Modification de notre politique de confidentialité

Nous nous réservons le droit de modifier cette politique de confidentialité à tout moment afin de maintenir la conformité et tenir compte de tout changement à notre processus de collecte des renseignements personnels. Si nous apportons des modifications importantes à la politique, nous vous en informerons en publiant un avis ou en mettant en ligne une nouvelle version de la politique sur notre site web.

Contactez-nous

Si vous avez des questions concernant notre politique de confidentialité ou le traitement de vos renseignements personnels, veuillez nous contacter au (450) 681-0311

Legal Notice

The information below applies to all the information contained on the cliniquevisuellefjarry.com Website.

The users of this Website agree to comply with the terms set out below.

TERMS OF USE

Clinique Visuelle Francine Jarry owns and operates a Website at cliniquevisuellefjarry.com (hereinafter referred to as the “site” or “Website”). Clinique Visuelle Francine Jarry^® trademark except as otherwise noted on the site, which is accessible to all users (hereinafter referred to as the “user” or “users”). Refrain from using this Website unless you agree to comply with the conditions.

RISKS ASSOCIATED WITH INFORMATION

Information on this Website is intended for informational purposes only and has no contractual value. Clinique Visuelle Francine Jarry reserves the right to modify the content of this site. At any time, without prior notice. Clinique Visuelle Francine Jarry assumes no liability for errors or omissions in the content of this Website or for information reliability or completeness of said information.

Information published on this Website is based on marketing, statistical or commercial services or other sources the Clinique Visuelle Francine Jarry considers reliable and are the sole responsibility of their authors and not of Clinique Visuelle Francine Jarry. We do not assume any liability for the accuracy or completeness of said information and in no circumstance should this information be regarded as such. Opinions and information as presented on this site reflect our position as of the date of publication and are subject to change without notice.

UPDATING OF THE WEBSITE UNDER THE RESPONSIBILITY OF Clinique Visuelle Francine Jarry

Clinique Visuelle Francine Jarry, its employees and directors will not be liable for damages incurred as a result of the information published on this site, for the views and advice published, expressed or implied regardless of its nature.

Clinique Visuelle Francine Jarry expressly refuses any and all responsibility for the manner in which the user of the site may use the information contained, in any decisions that may be made and in the actions that may or may not be taken based on said information.

COPYRIGHT PROTECTION

Presentations made and contained on this site are the intellectual property of Clinique Visuelle Francine Jarry. Reproduction in whole or in part of this site on any other medium in prohibited without the express permission of Clinique Visuelle Francine Jarry.

User may solely use the information contained on this site for personal use. Reproduction in whole or in part of said information on paper may only be performed for personal use. Said information is not to be copied, distributed or transmitted to third parties nor may it be inserted in a document or other medium.

HYPERTEXT LINKS

The links to external Websites and their content shall not be prejudged and Clinique Visuelle Francine Jarry will in no way be held responsible for any direct or indirect prejudice that may result from gaining access to and usage of said sites.

CONFIDENTIALITY

Clinique Visuelle Francine Jarry draws the attention of the user to the fact that all communication transmitted through this Website remains in the public domain and not the private domain. Clinique Visuelle Francine Jarry cannot accept responsibility for the security of the transmission of information.

The confidentiality and integrity of the information circulating over the internet cannot be ensured. Clinique Visuelle Francine Jarry cannot accept responsibility in the case that data contained on this site is intercepted.

Clinique Visuelle Francine Jarry site uses cookies. These cookies are small text files saved on the hard disk of a user's computer. These files are completely harmless and cannot contain viruses. These cookies are used to analyze visits to the site. Clinique Visuelle Francine Jarry calls upon Google Analytics to help track how users use the site. The number of visitors, path taken to access the site and length of each visit are measured. The cookies cannot, in any way, identify the user. All data is completely anonymous and compiled solely for the purpose of improving the site and tailoring the content to the needs of its visitors.

The person responsible for the protection of personal information is the owner of : Clinique Visuelle Francine Jarry

VIRUSES AND TECHNICAL GLITCHES

Clinique Visuelle Francine Jarry makes no representations that the content of this site is free of infections, viruses, worms, Trojan horses and/or other codes with contaminating or destructive properties. It is the user's responsibility to take protective measures.

Clinique Visuelle Francine Jarry DECLINES ALL RESPONSIBILITY IN THE EVENT OF ANY INTERRUPTION OR NON-AVAILABILITY OF THE SERVICE

Under no circumstances shall Clinique Visuelle Francine Jarry be held responsible for transmission errors of any sort, such as loss of or damage to data, or changes of any type whatsoever, including direct or indirect damage resulting from the use of the services provided on this site.

JURISDICTION

This Agreement shall be governed by and construed in accordance with the laws of the province of Québec. Any dispute arising of this Agreement shall be brought before the court in the judicial district of Clinique Visuelle Francine Jarry's head office.
Address:
3858, boul. Notre-Dame Chomedey Laval, QC, H7V 1R9;
Tel: 450-681-0311.

PUBLISHING FIRM

Clinique Visuelle Francine Jarry
3858, boul. Notre-Dame Chomedey Laval, QC, H7V 1R9
Tel: 450-681-0311

Acceptance of the Privacy Policy

Thank you for visiting cliniquevisuellefjarry.com (the “Website”), provided to you by Clinique Visuelle Francine Jarry (“We”). We respect the privacy of every individual who visits the Website and are sensitive to privacy issues on the Internet. We believe it is important that you know how we deal with information received about you.

This privacy policy (the “Privacy Policy”) explains how we collect, use, disclose, and protect the personal information of our customers and Website users ("you"), describes the types of information we may collect from you or that you may provide to us, and our practices for collecting, using, maintaining, protecting, and disclosing that information. The Website is for general audiences and is not specifically targeted to or intended for use by children.

We will only use your personal information in accordance with this Privacy Policy unless otherwise required by applicable law. We take steps to ensure that the personal information that we collect about you is adequate, relevant, not excessive, and used for limited purposes. Privacy laws in Canada generally define "Personal Information" as any information about an identifiable individual, which includes information that can be used on its own or with other information to identify, contact, or locate a single person.

By accessing or using the Website, you are accepting the practices described in this Privacy Policy, and you are consenting to our processing of your information as set out in this Privacy Policy. We may modify or update this Privacy Policy from time to time; if we change this Privacy Policy in a manner that materially impacts your privacy rights, we will provide a notice to you. Your continued use of the Website or our services after any modification to this Privacy Policy will constitute your acceptance of such modification. However, when required by law, we will confirm your consent to the revised Privacy Policy terms. This Privacy Policy is incorporated into and considered a part of the Website Terms and Conditions of Use, located here

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What information we collect

We collect and use several types of information from and about you, including:

• Personal Information, that we can reasonably use to directly or indirectly identify you, such as your full name, email address, telephone number and any other identifier we may use to contact you online or offline.
• Non-personal information is information that does not directly or indirectly reveal your identity or directly relate to an identified individual, such as demographic information, or statistical or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from Personal Information. For example, we may aggregate Personal Information to calculate the percentage of users accessing a specific Website feature.

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How we collect the information

Information You Provide to Us

The information we collect directly from you may include:

• Communicating with us: When you contact us about a customer service issue, Vision Entrepreneur services or to make other inquiries, we collect the content of those communications, as well as your full name, clinic name, email, phone number, city, province, and any additional information that allows us to answer your request.

Information We Collect While You Interact With Us Through Cookies and Other Automatic Data Collection Technologies

• Refer to Cookie Policy (here)

Information We Collect About You From Third Parties

• Refer to Cookie Policy (here)

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How we use your information

We use your information, including your Personal Information, to manage our business and to maintain and develop commercial relationships with you. We will collect, use, and disclose such information only to the extent that is necessary for those purposes.

We use information that we collect about you or that you provide to us, including any Personal Information:

• To provide you with information, products, or services that you request from us.
• To fulfill the purposes for which you provided the information or that were described when it was collected, or any other purpose for which you provide it.
• To improve the Website, products or services, marketing, or customer relationships and experiences.
• To allow you to participate in interactive features, social media, or similar features on the Website.
• To measure or understand the effectiveness of the advertising we serve to you and others, and to deliver relevant advertising to you.
• In any other way we may describe when you provide the information.
• For any other purpose with your consent.

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How we share your information

We will not rent or sell your information to third parties without your consent. We only share your data as specifically provided in this Privacy Policy.

Other Disclosures

In addition to any disclosure you may have consented to or permitted under the terms of this Privacy Policy, we may transfer your data, including Personal Information to third parties in the following limited circumstances:

1. information you expressly consent to be shared;
2. when relating to anonymized information (individuals cannot be identified by it);
3. when you decide to make the information indexable by search engines, to share or to distribute the information to people or otherwise to make it available to the public;
4. to satisfy any applicable law, regulation, legal process or enforceable governmental request within or outside your country of residence when we have a good faith belief that the law requires it;
5. to enforce this Privacy Policy, the Terms, or an agreement, including investigation of potential violations thereof;
6. to detect, prevent, or otherwise address fraud, security or technical issues, or protect the operations or you;
7. to protect our rights, property or safety as well as yours, the public, or others;
8. in connection with an acquisition, merger, change in control, debt financing, reorganization, sales of assets, bankruptcy or other change of our corporate structure or status; or
9. as necessary in connection with the performance of requested services or solutions, or as otherwise appropriate in connection with a legitimate need.

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How we store and secure your information

Information Security

We are committed to protecting the confidentiality, integrity, availability and privacy of your Personal Information. We have put appropriate physical, technological and procedural security measures in place designed to help prevent your Personal Information from being lost, used, modified or accessed in an unauthorized way, or improperly disclosed. Examples of such measures include restricted access to offices, training of personnel, using passwords and well-defined internal policies and practices. We also use encryption technology and Secure Socket Layers ("SSL") in all areas of the Website where your personal account information is required.

In addition, we limit access to your Personal Information to those employees, agents, contractors and other third parties who have a business need-to-know. They will be required to process your Personal Information only on our instructions and they are subject to an obligation of confidentiality. Our service providers are required to maintain adequate security protections in place designed to help safeguard your Personal Information and are not permitted to use it for any purpose other than fulfilling services to us.

If you have any questions about securing your personal data, please contact us in accordance with the “How to Contact Us” section below.

Information Retention

We will retain your Personal Information for as long as it is needed:

1. to provide the products and services that you have requested;
2. to communicate with you about a purchase or a request you have made to us;
3. to manage your choices and rights you have exercised pursuant to this Privacy Policy;
4. to comply with our legal and regulatory obligations and to demonstrate compliance,
5. to resolve disputes and to enforce our rights and agreements.

We may retain non-personal information that has been sufficiently aggregated or anonymized for a longer period.

Once the retention period is over, we will dispose of your Personal Information as provided for in our internal data retention and disposal policy.

Where We Store Information

We use facilities operated by "Amazon Web Services" and located in Canada as our information storage and processing infrastructure. Our service providers can also, from time to time, store your Personal Information in accordance with purposes outlined in this Privacy Policy.

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How to contact us

If you have any questions about this Privacy Policy, you can contact us at 450-681-0311.

Cookie Policy – cliniquevisuellefjarry.com

This Cookie Policy explains what cookies are and how we use them. You should read this Policy to understand what type of cookies we use, the information we collect from the cookies, and how that information is managed. For further information on how we handle, store and keep your personal data secure, see our Term of use.

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What are Cookies?

Cookies are small text files which are stored on the browser or hard drive of your computer or mobile device when you visit a webpage or application. A “session cookie” stores temporary information that is deleted when you close your web browser or turn off your computer or device. A “persistent cookie” enables the site to recognize when you return to it and remains stored on your computer until you delete it. Cookies work to make your experience browsing our site as smooth as possible by remembering your preferences the next time you visit the site.

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What types of cookies do we use?

There are four variety of cookies which operate on our website:

1. Essential cookies allow you to be able to experience the full functionality of our site. For example, these cookies allow you to change your preferred language and enable the website to remember it. Without these cookies, some parts of our site may not work as they should.
2. Performance cookies tell us how you use our site and help us to improve it. For example, these cookies count the number of visitors to our website and see how visitors move around when they are using it. This helps us to improve the way our site works, for example, by ensuring that users find what they are looking for easily. The information collected by these cookies is anonymous.
   • Google Analytics are performance cookies used to track visits to our website and user behaviour on site. The data collected is anonymous and is used for benchmarking purposes to monitor the performance of our site and to measure user engagement on our site.
   • Social media cookies from social media sites such as Facebook, Instagram, and Pinterest are used to enable social media buttons on our site to work. Social media buttons allow you to share content and interact with your social network. These social media platform may set their own cookies on your device. We do not control the settings of these cookies so we suggest you check the social media website for more information about their cookies and how to manage them. Our website will not collect or store any personally identifiable information from the user. To find out how you can opt out of accepting these cookies, please visit the cookie policy and privacy policies of the social media site.
3. Customizer cookies allow our site to remember your preferences, helping to customize your experience on our site.
   • Our customizer cookie, which helps us to manage the technology and cookies which are used across our site.
4. Targeting/advertising cookies are set by third party advertising partners through our digital touchpoints to build profiles based on your interests. These cookies enable us to send you relevant content and advertising based on your preferences and track the effectiveness of our ad campaigns.
   • Below are several advertising and targeting cookies that are used to identify different browsers and devices. They collect data anonymously for the purposes of ad selection, reporting, behavioural targeting, and cross-device advertising (i.e. associating multiple devices together). In some instances, we may provide a hashed version of your email address or other information to the platform provider for such proposes. More information can be found at the following links.
      
     Read Facebook’s Cookie Policy
     Read Google Ads’ Cookie Policy

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How do you change cookie preferences or block cookies?

Within your browser, you can choose whether you wish to accept cookies or not. Different browsers make different controls available to you. Generally, your browser will offer you the choice to accept, refuse or delete cookies at all times, or those from providers that website owners use i.e. third party cookies, or those from specific websites. Each browser’s website should contain instructions on how you can do this.

For further information, please click here to know how to delete your cookies.

If you block cookies on our website, you may be unable to access certain areas of our website and certain functions and pages will not work in the usual way.

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Changes to the Cookie Policy

We may update this Policy from time to time. If we make significant changes we will let you know but please regularly check this Policy to ensure you are aware of the most updated version.

This Cookie Policy was last updated on September 25, 2023.